Diligent User Management Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000

We are seeking a diligent and detail-oriented User Management Agent to join our team. As an End-User Helpdesk Agent, you will be responsible for providing frontline user management and customer support.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to communicate professionally and confidently at all levels.

Key Responsibilities:

  • Process User Management/UMT worklist requests within Service Level Agreements (SLAs)
  • Provide updates to relevant teams on the creation/maintenance of client-supported product accounts
  • Follow strict instructions on the creation/update of client-supported product accounts as specified in Helpdesk Briefs/Communication Plans
  • Communicate with sponsors via email regarding issues on the creation/maintenance of supported products and follow up on resolutions in a timely fashion
  • Ensure accurate data entry/updating in the CRM system
  • Perform database system performance reporting tasks
  • Root Cause Analysis ticket owner for alerts and errors generated by supported products
  • Complete Quality Control activities for User Management activities completed by other Helpdesk Administrators
  • Complete Site Allocation for client-supported product users in a timely fashion
  • Evaluate and escalate promptly to Shared UM TL any issues with the completion of User Management or compliance with SLA

Required Skills and Qualifications:

  • Good working knowledge of Microsoft Office tools
  • Computer and internet savvy
  • Call/Contact Center ticketing tools and CRM platforms
  • Positive and enthusiastic personality
  • Strong decision-making skills and sense of ownership
  • Organized, accurate, with ability to multitask
  • Excellent written and verbal communication
  • Willingness to learn new skills and grow with the company
  • At least High School diploma or equivalent
  • Minimum 1 year experience in User Management or Data Entry

Benefits:

  • Competitive compensation packages
  • Health insurance
  • Life insurance
  • Non-taxable allowances
  • Night differential

Award-winning employer offering a healthy work environment in a prime location, allowing employees to partner with global brands and pursue exciting careers.

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