Business Partner Due Diligence Team Lead

Support for (Group) Compliance, (Group) Export Control & Sanctions, and the (global) Responsible Value Chain organization with operational tasks of Business Partner Due Diligence.

Operations

...Ensures that false positive clearing activities, business partner information entries, data correction, post completion tracking, and mitigation measures are performed according to documented processes.
...Ensures sample checks are within the KYPB platform and follow predefined criteria.
...Ensures clear communication and escalates any issues to Group Compliance and Export Controls team.

Service Level Agreements / Metrics

...Delivers performance that meets or exceeds service level agreement requirements.
...Creates action plans for failed KPIs and monitors closure.
...Defines performance measurements for BP Due Diligence operations.
...Participates in negotiating service level agreements with business stakeholders.

Leadership and Management

...Plans, organizes, leads, and controls the work of the teams to ensure objectives are achieved and services are delivered to customers/stakeholders.
...Manages the performance of the BP Due Diligence team, including hiring, training, coaching, performance correction (disciplinary actions), career planning, and salary recommendations.
...Acts as escalation point for day-to-day operations, provides guidance, feedback, and coaching to leads and team members.
...Drives development measures for all members as per defined goals discussed with Service Delivery Head.
...Reviews team capacity utilization and workloads, analyzes headcount requirements, billing allocation, and recommends action plans to Service Delivery Head.

Projects/Ad hoc

...Leads and executes global initiatives and projects involving BP Due Diligence and related activities.
...Identifies, drives, and sustains process improvements and cost efficiencies in BP Due Diligence.
...Leads future BP Due Diligence work migration and helps identify growth or expansion opportunities.
...Assists staff in identifying, defining, and implementing process re-engineering and efficiencies.

Stakeholders/Customer Focus

...Works with stakeholders to lead and execute global process initiatives impacting BP Due Diligence processes.
...Identifies improvements in processes, tools, or ways of working and influences stakeholders to obtain buy-in.
...Builds and supports relationships with business contacts, Group and Export Controls Compliance team, Finance, and other internal/external stakeholders.
...Fosters communication and teamwork within and across organizational boundaries.

Process Improvement and Innovation

...Identifies, drives, and sustains process improvements, innovation, tools, and ways of working in Due Diligence.
...Leads implementation of technology-related process improvements.
...Encourages employee participation in initiatives like CBS culture and Bright Ideas, achieving CBS goals as defined by the Service Delivery Head.

Internal Control

...Maintains and executes internal controls for compliance with policies.
...Drives process compliance and supports internal and external audits.

• Hybrid work arrangement
• HMO upon hire
• Values-based culture
• Work-life balance
• Learning Opportunities

Ready to drive with Continental? Fill in the online application.

• Bachelor's degree in Business, Finance, Engineering, IT, or related fields
• Basic knowledge in Compliance, Sanctions & Export Control, Labor and Human Rights, and Environmental Due Diligence.
• 5-8 years of related experience in Compliance and Export Control is a plus.
• 3+ years of people and stakeholder management experience
• At least 5 years supervisory/managerial experience in a BPO or shared service industry
• Change management skills
• Advanced knowledge of IT systems and databases, preferably SAP
• Proficient in Office 365 applications; advanced Excel skills
• Experience working with international teams is a plus.
• Excellent customer relationship and stakeholder management skills.
• Strong communication skills and deep understanding of different cultures and norms.

GBS Manila Organizational Description:

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. It was renamed to Continental Global Business Services Manila Inc., reflecting its global presence as a subsidiary of ContiTech Division in Continental AG.

GBS Manila comprises five main work streams, structured to centralize, standardize, and leverage technology with support from IT and the Continental Business Systems & RPA Center of Excellence.

It provides end-to-end services including customer service, order management, purchasing, invoicing, credit and collections, finance, data management, and HR services such as payroll, benefits, and talent acquisition, all tailored to meet customer needs.