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Technical Assistance Specialist

1 week ago

Manila, National Capital Region, Philippines Property Company of Friends, Inc. Full time

Property Company of Friends, Inc. is seeking an experienced Technical Assistance Specialist to join our IT support team.

As a key member of our team, you'll be responsible for providing technical support to our end-users, troubleshooting complex technical issues, and enhancing system performance and user experience.

This is an exciting opportunity to grow your skills and advance your career in the field of application/systems support. The ideal candidate will possess strong knowledge of SAP and other ERP systems, as well as excellent analytical and problem-solving skills.

  • Responsibilities:
  • Provide technical assistance to end-users via phone, email, or in-person
  • Troubleshoot complex technical issues with precision and efficiency
  • Conduct thorough testing and user acceptance testing to ensure system performance and user experience are enhanced
  • Develop and deliver training sessions to promote knowledge sharing and improve user adoption

Requirements:

  • Strong technical expertise in computer science, information technology, or a related field
  • At least 2 years of experience in application/systems support
  • Proficiency in SAP and other ERP systems
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • A commitment to providing exceptional customer service