Strategic Knowledge Leader

3 days ago

Calamba, Calabarzon, Philippines beBeeKnowledge Full time $1,700 - $22,000
Job Title: Knowledge Manager

A key leadership role within the IT organization, responsible for driving knowledge sharing and management across all teams.



The ideal candidate will have a deep understanding of IT operational challenges, combined with exceptional technical acumen, linguistic proficiency, and communication skills. This will enable them to champion a culture of knowledge sharing, develop and manage the knowledge management framework, and ensure adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.

Key Responsibilities:
  • Define and continuously improve the knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.


Requirements:
  • Minimum 3+ years of progressive experience in IT Service Management, with significant experience in Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.

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