Expert Knowledge Strategist

2 days ago

Calamba, Calabarzon, Philippines beBeeKnowledgeManager Full time ₱1,129,724 - ₱1,441,768
Knowledge Management Role

The Knowledge Manager is a key strategic leader responsible for the overall direction, governance, and continuous improvement of our IT knowledge management ecosystem.

Key Responsibilities
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation.

We are seeking an experienced Knowledge Manager to lead and manage the knowledge management function. The ideal candidate has a passion for knowledge management and automation, can communicate effectively with team members, and is self-motivated with excellent organizational and leadership skills.

Requirements
  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Demonstrated experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

Certifications include ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred. Skills and competencies include technical acumen, linguistic proficiency, process methodologies, communication and collaboration, analytical and problem-solving, change management, and tool proficiency.

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