Dedicated Customer Service Representative

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱200,000 - ₱300,000
Remote Work-from-Home Opportunity

We are seeking a highly skilled and motivated professional to support customer service initiatives for a diverse portfolio of well-known clients. This role involves assisting customers with inquiries and providing exceptional service.

To be successful in this position, you will need strong communication and problem-solving skills, as well as the ability to work independently in a home-based setting.

  • A high-speed internet connection is required.
  • You will also need an appropriate, quiet workspace.

This opportunity offers a competitive compensation package, including a range of benefits and incentives to support your career growth and well-being.

The ideal candidate will have prior call center experience and reside within 80km of our office. You will also need to complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits and Compensation

At our organization, we offer a comprehensive benefits package and a competitive salary based on experience.

What you can expect includes health coverage, dental services, training, career growth, allowances, bonuses, and employee recognition programs. Specific benefits may vary by geography.

Work Environment and Policies

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Equal Employment Opportunity

We maintain a work environment free from discrimination, where employees are treated with dignity and respect. We consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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