Expert Zendesk Optimization Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeOptimization Full time ₱250,000 - ₱400,000
Refine and Optimize Zendesk Experience

We are seeking a skilled professional to refine and maintain our Zendesk instance, enhancing user and agent experience, and ensuring efficient operations.

This role involves collaborating with our team to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices.

Main Responsibilities:
  • Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance to the team on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Required Skills and Qualifications:
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
Benefits of Working Remotely:

This is an exciting opportunity to work in a remote environment and contribute to our company's success. A dynamic work environment allows employees to enjoy a better work-life balance and achieve their career goals in a flexible setting. We believe that our team members should have the freedom to work from anywhere and still be productive and successful.

  • Optimization Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeFinancial Full time $90,000 - $120,000

    Business Process Optimization SpecialistOur organization requires a Business Process Optimization Specialist to collaborate with the Finance department as part of the Enterprise Applications team. The role involves guiding process enhancements, automations, system integrations, and system administration with a focus on improving financial operations.This...

  • Optimization Specialist

    1 week ago

    Dasmariñas, Calabarzon, Philippines beBeeOptimization Full time ₱3,500,000 - ₱5,000,000

    Process Optimization ExpertA seasoned professional will lead projects by facilitating collaboration and conducting in-depth data analysis. This key position involves gathering and analyzing data, designing and building solutions for stakeholders.Key Responsibilities:Assist process owners in identifying improvement opportunities.Manage operational information...

  • Email Campaign Optimization Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeEmail Full time $50,000 - $80,000

    Key Role: Email Solutions ExpertThis position is designed for candidates seeking a dynamic environment with meaningful responsibilities and opportunities to contribute to the team's success.As an Email Solutions Specialist, you will be responsible for assisting clients in setting up and optimizing email campaigns using our platform. You will provide guidance...

  • Collections Optimization Specialist

    1 week ago

    Dasmariñas, Calabarzon, Philippines beBeeAccounting Full time ₱3,000,000 - ₱4,500,000

    Optimize Revenue Cycles as an Experienced AR Collections SpecialistJoin our team to play a crucial role in optimizing revenue cycles and ensuring timely collections. We are currently seeking a detail-oriented and experienced AR Collections Specialist to join our dynamic team.Efficiently manage accounts receivable (AR) collections processes, reviewing and...

  • Senior Technical Support Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000

    Technical Support OpportunityWe are seeking a motivated and skilled Technical Support Specialist to join our team. This role offers the chance to contribute to the growth of Decentralised Finance, working on emerging technologies in the high-demand Crypto/Blockchain industry.The successful candidate will be accountable for managing ticketed query systems,...

  • Content Optimization Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeSearch Full time $80,000 - $130,000

    Job TitleAs a Content Optimization Specialist, you will play a key role in driving global growth by creating high-quality, search-optimized content and streamlining administrative tasks.The ideal candidate will have expertise in content writing, on-page optimization, and keyword analysis to improve organic and AI search visibility, user engagement, and...

  • Digital Optimization Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeSearch Full time ₱6,000 - ₱9,000

    Job DescriptionWe are seeking a skilled specialist to optimize and enhance our digital presence.Main ResponsibilitiesConduct comprehensive keyword research to identify opportunities for organic growthImplement on-page and off-page SEO strategies, including meta tag optimization, internal linking, and backlink buildingPerform technical SEO audits to provide...

  • Software License Optimization Expert

    1 week ago

    Dasmariñas, Calabarzon, Philippines beBeeLicense Full time $60,000 - $90,000

    Job OverviewWe are seeking a seasoned Software Asset Management (SAM) expert to collaborate with our clients in the IT consulting space.Main Responsibilities:Monitor and enforce compliance with software licensing agreements to prevent legal issues and financial penalties.Collaborate with procurement teams to negotiate and acquire software licenses at...

  • Product Optimization Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeAccount Full time $9,000 - $12,000

    Job TitleA Senior Account Specialist is required to oversee the management of private label products, focusing on optimizing their listings for maximum visibility and conversion.Key ResponsibilitiesManage private label products on Amazon, including product launches, ongoing optimization, and daily operations.Coordinate FBA shipments, ensure timely...

  • AppSheet Expert

    1 week ago

    Dasmariñas, Calabarzon, Philippines beBeeAppsheet Full time $8,400

    Technical Support Specialist - AppSheet ExpertWe are seeking a highly skilled Technical Support Specialist to provide expert-level technical assistance for AppSheet development and integration.Job DescriptionThis role requires providing top-notch support for AppSheet applications, including troubleshooting, debugging, and optimizing functionality. You will...