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Customer Contract Manager

1 week ago

Makati City, National Capital Region, Philippines Sophos Full time
About the Position

We are looking for a highly motivated and experienced Business Growth Specialist to join our team. The Business Growth Specialist will focus on managing and analyzing the renewal process for our key partners' existing customer base. This role requires collaboration with cross-functional teams, including sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities.

Main Responsibilities
  • Manage the entire customer life cycle, from initial contact to ongoing support and renewal. Foster long-term relationships with customers and partners.
  • Develop and implement strategic plans to drive business growth through upselling, cross-selling, and expanding customer contracts during the renewal journey.
  • Collaborate with cross-functional teams, including sales, finance, and customer success, to analyze customer contracts and product selection. Provide recommendations to inform business decisions.
  • Implement process improvements to increase efficiency and reduce costs while maintaining high customer satisfaction levels.
  • Stay up-to-date with industry trends and competitor activity, using this knowledge to inform business decisions and stay ahead of the competition.