Key Client Partner

24 hours ago

Calamba, Calabarzon, Philippines beBeeRelationship Full time ₱420,000 - ₱510,000
Job Overview

We are seeking an accomplished professional to assume a pivotal role in our organization. As an Account Relationship Lead, you will play a key part in building and maintaining high-performing relationships with clients.

  • Lead client interactions with video conferencing technology
  • Develop and lead a team of virtual assistants to deliver exceptional client service
  • Bridge the communication gap between clients and virtual assistants for seamless collaboration
  • Foster lasting client relationships while minimizing churn
  • Identify opportunities for assistant growth and development
Your Daily Impact:

Clients benefit from your expertise and guidance in various ways.

  • You engage clients in interactive video sessions
  • Build strong client relationships by understanding their business objectives and challenges
  • Address client feedback and translate it effectively to the virtual assistant team
  • Act as a first line of defense against client churn, ensuring retention and satisfaction
  • Spot expansion opportunities when clients require additional services or virtual assistants
  • Onboard new clients and set clear expectations for successful partnerships

Virtual Assistant Team Leadership

  • Coach and develop a team of 5-8 virtual assistants working on client accounts
  • Bridge communication gaps between clients and virtual assistants when misunderstandings arise
  • Manage VA performance issues through coaching, training, or recommending replacements
  • Coordinate task assignments and ensure virtual assistants meet client expectations
  • Provide career development opportunities to help VAs grow and better serve clients
  • Handle VA scheduling, performance tracking, and career advancement

Client Problem-Solving Excellence

  • Resolve conflicts when client-virtual assistant communication breaks down
  • Facilitate replacement scenarios when client-virtual assistant matches aren't effective
  • Course-correct relationships when VAs feel micromanaged or clients feel underserved
  • Translate business needs into actionable guidance for virtual assistants
  • Present solutions that benefit both clients and virtual assistants
Requirements

We're looking for someone who possesses:

  • Proven Virtual Assistant Experience - Demonstrated experience working as a Virtual Assistant for international clients (US/AU preferred)
  • Client Management Skills - Proven ability to build and maintain professional relationships with business owners or executives
  • Leadership/Supervisory Experience - Any experience managing, training, or coordinating with other individuals
  • Excellent English Communication - Professional-level written and verbal English for executive interactions
  • Business Acumen - Understanding of how businesses operate and what drives client satisfaction

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