Call Center Quality Expert
1 week ago
This position is ideal for a detail-oriented and analytical individual with experience in quality assurance. As a Call Quality Analyst, you will be responsible for reviewing agent conversations to ensure compliance with quality standards.
You will also maintain audit, coaching, and performance logs, document audit observations, and contribute to call calibration sessions. Additionally, you will provide training to team members and conduct coaching sessions whenever necessary.
Key Responsibilities- Review agents' conversations to ensure compliance with quality standards
- Maintain audit, coaching, and performance logs
- Document audit observations and red flags
- Contribute to call calibration sessions
- Provide training and coaching to team members
- 1 year of experience as a Quality Assurance Analyst
- Data research skills and knowledge of data analysis
- Excellent analytical and problem-solving abilities
- Highly developed attention to detail
- Outstanding communication skills
- Ability to work independently with minimal supervision
- Opportunity to work with a dynamic team
- Professional growth and development
- A collaborative and supportive work environment
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