Experienced Call Center Professionals Wanted

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for enthusiastic Customer Service Representatives to support a range of customer service initiatives for a diverse portfolio of well-known clients.

This is an exciting opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
Candidate Qualifications

We are looking for highly motivated and dedicated candidates who possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong command of the English language.

The ideal candidate will have prior experience working in a call center environment and possess excellent communication skills. They will also be proficient in using technology and be able to work effectively in a team environment.

Additionally, candidates must be willing to submit to a Level II background check and/or security investigation with a fingerprint and be authorized to work in the country where the job is based.

As a Customer Service Representative at MCI, you will have the opportunity to work with a diverse portfolio of clients and contribute to high-impact projects. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

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