End User Support

3 weeks ago

Bacolod City, Western Visayas, Philippines Far Eastern University Full time

Provide technical assistance, resolve system issues, and maintain documentation for a dynamic company.

Your Role

Key responsibilities include:

  • Document detailed information on technical assistance requests, resolution steps, and involved dates/individuals.
  • Act as the escalation point for unresolved computer and system concerns.
  • Organize and file documentation for warranties and instructional guides.
  • Maintain a log of system updates and completion dates.
  • Attend in-person meetings to troubleshoot and diagnose hardware problems.
  • Resolve network interruptions and install/configure systems and applications.
About You

The ideal candidate will have:

  • 0-1 year of relevant experience in similar roles.
  • Exceptional customer-facing skills.
  • Strong time-management skills and ability to set attainable deadlines.
  • Comfort with help desk software and remote access programs.
  • Ability to accept constructive criticism and feedback.
  • Experience with Windows and Mac OS.
  • Ability to prioritize and manage multiple projects.
  • Professional written and interpersonal communication skills.
  • Strong business English and native proficiency in Spanish, French, German, Tamil, or Chinese.
Benefits
  • Competitive salary
  • Healthcare benefitsand performance bonuses.
  • Opportunities for career growth and professional development.
Training & Development

Access to professional development programs and mentorship opportunities to enhance skills and career growth.

Career Progression

Potential for advancement into senior technical roles or management positions based on performance and experience.

How to Apply

Submit your application through the provided link, ensuring all required information is included. Click the "Apply on employer site" button on this page.

"This job may close before the stated closing date, you are encouraged to apply as soon as possible."

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