Support Agent Position

2 days ago

Angeles City, Central Luzon, Philippines beBeeService Full time ₱250,000 - ₱350,000
Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to fill this key role. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

Key Responsibilities:
  • Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Stay current with industry changes/trends to provide best-in-class service.
  • Meet personal/team qualitative and quantitative targets.
Requirements:
  • Proficient in required language.
  • Excellent organizational and time-management skills.
  • Ability to work in fast-paced environment.
  • Demonstrates ability to communicate with others effectively, listen closely and convey points clearly.
  • Strong affinity for customer services.
  • Shows ability to calm patients during stressful situation.
  • Proficient with Microsoft Word, Excel, and Outlook.
  • HMO with 1 free dependent upon hire.
  • Life Insurance.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual Performance-Based Merit Increases and Employee Recognition.
  • Great Company Culture.
  • Career Growth and Learning.
  • Laptop provided by company.

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