Support Specialist

2 weeks ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time

Improve Customer Experience as a Support Specialist

">

This role involves providing timely support to clients and employees, offering clear guidance on company processes and policies, and efficiently resolving a wide range of issues. As a key member of our team, you will be responsible for managing inboxes and taking action on operational and administrative requests.

">

A core responsibility is providing critical administrative support to Client Relationship Managers (CRMs), including managing inboxes and taking action on operational and administrative requests. This enables CRMs to focus on strategic client work, contributing to the overall success of the business.

">

With proactive problem-solving and a commitment to exceptional service, this agent enhances customer satisfaction and ensures every interaction is handled with professionalism and care.

">

Key Responsibilities:

">
  • Collaborate with cross-functional teams to address complex cases with multiple tasks or dependencies.
  • Effectively manage complex cases by utilizing case management systems and tools to track, prioritize, and resolve inquiries with accuracy and efficiency.
  • Analyze cases to identify root causes and determine the most appropriate resolution, escalating to the appropriate department when necessary.
  • Ensure timely and accurate case handling by managing multiple cases simultaneously while maintaining attention to detail and adherence to service standards.
">

Qualifications/Skills:

">
  • Experienced in using case management systems and tools effectively.
  • Experienced in inbox and calendar management.
  • Works effectively with cross-functional teams to resolve complex cases.
  • Analyzes cases, identifies root causes, and determines the best resolution, initiating to the next level of support as needed.
  • Manages multiple cases while ensuring accuracy and meeting service standards.
  • Strong communication and interpersonal skills.
  • Customer-focused with a positive and professional attitude.
  • Adaptable and eager to learn new technologies and procedures.
  • Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
  • Detail-oriented with a keen eye for accuracy.
"]],

  • Field Support Specialist

    2 weeks ago

    Tarlac City, Central Luzon, Philippines beBeeFieldSupport Full time ₱500,000 - ₱1,000,000

    Job Overview:We are seeking a skilled and detail-oriented Field Support SpecialistKey Responsibilities:Attend daily technical meetings to report client machine issues and actions taken, ensuring effective communication with the team.Continuously develop knowledge and skills in the technical aspects of new equipment to stay up-to-date with industry...

  • Automation Systems Integration Specialist

    5 hours ago

    Tarlac City, Central Luzon, Philippines beBeeAutomation Full time ₱1,800,000

    Automation Systems Integration SpecialistWe are seeking a talented Automation Systems Integration Specialist to support the design and development of automation systems for a fully automated smart factory in North Luzon.About the RoleThis role is responsible for evaluating third-party designs, ensuring system integration, and aligning with manufacturing...

  • Customer Engagement Specialist

    2 weeks ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerEngagement Full time ₱1,500,000 - ₱2,000,000

    Job Title:Customer Engagement SpecialistAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. In this role, you will be responsible for delivering exceptional customer experiences through proactive engagement and issue resolution.Key Responsibilities:* Provide timely and...

  • Technical Support Specialist

    3 hours ago

    Olongapo City, Central Luzon, Philippines beBeeSolar Full time ₱20,000 - ₱25,000

    Technical Support SpecialistWe are seeking a highly skilled and solutions-driven Technical Support Specialist to join our workforce.The successful candidate will be responsible for diagnosing, troubleshooting, and resolving technical issues related to solar energy inverters. They will combine deep technical expertise with strong communication skills to...

  • customer support specialist

    4 weeks ago

    Angeles City, Central Luzon, Philippines Linkage Web Development Full time

    ACCOUNT SUPPORT SPECIALIST (US CLIENTS)(Onsite- Angeles City- Night Shift )We are looking for a Client- Facing Account Support Specialist to assist US based customers with account related concerns, including Billing, service questions and retention support.This is an ONSITE, NIGHT SHIFT role based in Angeles City Pampanga working directly with US clients....

  • Technical Support Specialist

    3 hours ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000

    Job Title: Technical Support SpecialistCultivate a career in technical support as a key point of contact for customers seeking assistance or troubleshooting help.Key Responsibilities:Diagnose and resolve hardware, software, and network connectivity issues to minimize user downtime.Configure new PCs and laptops with required software, security settings, and...

  • Chief Network Operations Specialist

    5 hours ago

    Tarlac City, Central Luzon, Philippines beBeeSurveillance Full time ₱800,000 - ₱1,200,000

    Our organization is dedicated to creating a world of opportunity for our people, business and nation. We believe that by uniting individuals who are passionate about making a difference, we can achieve great things.Job DescriptionProvide first-level maintenance and 24/7 surveillance of fixed core, transport and access networks, including relevant OSS,...

  • Financial Transaction Specialist

    5 hours ago

    Tarlac City, Central Luzon, Philippines beBeeAccounting Full time ₱150,000 - ₱250,000

    Job SummaryWe are seeking a highly skilled and efficient individual to join our team as an Accounting Assistant. This role involves providing accurate, timely and efficient processing of over-the-counter transactions, deposits, withdrawals, payments and other miscellaneous transactions.Key ResponsibilitiesProcess financial transactions with accuracy and...

  • Global Technical Support Expert

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time

    We are seeking a dedicated Technical Support Specialist to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions.

  • Support Specialist

    5 hours ago

    Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000

    Job Description:As a Client Engagement Support professional, you will be responsible for coordinating the marketing, service, and reporting processes for assigned programs. This includes handling all operational support tasks of assigned programs to ensure seamless execution.You will work closely with cross-functional teams to provide service and operational...