
Crypto Support Expert
2 weeks ago
We are seeking a highly skilled customer support professional to join our team.
As a key member of our support team, you will thrive in a remote environment while mastering new skills and achieving challenging goals with a people-first approach.
- Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Stay up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest customer happiness practices
- Maintain working knowledge of our products and services
- Communicate with developers and other departments of various companies
To succeed in this role, you will need:
- Native Dutch and English B2 communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in trading/investments/blockchain is required
- Experience providing support via live chats
- Experience with CRM systems
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
A great plus:
- Experience in technical support
What We Offer
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
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