Leading Crypto Support Specialist

2 weeks ago

Porac, Philippines beBeeCrypto Full time ₱350,000 - ₱600,000

Crypto Customer Success Expert

We are seeking a highly skilled professional to join our team as a Crypto Customer Success Specialist. This role is perfect for someone who is passionate about delivering exceptional customer service and support.

Responsibilities:
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond to comments and community member queries in a timely manner.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Stay up-to-date on product and service specifications.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Collaborate with the team to improve the server and community experience, increase engagement and activity.
  • Provide feedback on the efficiency of the customer service process.
  • Manage a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Assist with other matters relevant to the role.
  • Identify and remove spam, scammers, and inappropriate content from our server.
Requirements:
  • Familiarity with CRM systems.
  • Ability to navigate community management tools.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

This role requires strong technical and communication skills, as well as the ability to work independently and collaboratively as part of a team. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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