French English Customer Support Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeBilingual Full time $51,840 - $60,480
Job Opportunity

This role is a unique chance to work as a Lead Generator and Administrative Assistant in a bilingual French/English environment. The selected candidate will be responsible for managing inbound and outbound calls with customers and potential leads, assisting in lead generation and consultation booking, providing excellent customer support through various communication channels, and utilizing key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations.

Key Responsibilities:
  • Manage and respond to all incoming and outgoing calls with clients and prospects
  • Assist in the process of generating new leads and booking consultations
  • Deliver exceptional customer service through multiple communication channels
  • Effectively utilize software solutions including Active Campaign, Spray-Net Work, Front, and MyContact Center to optimize operational efficiency
  • Collaborate closely with team members to follow up on leads and ensure client satisfaction
  • Identify opportunities for upselling relevant services that cater to customer needs
  • Perform accurate data entry to maintain up-to-date customer records within our system
  • Leave detailed notes in client files after each interaction
  • Apply professional phone etiquette to create a positive customer experience and build long-term loyalty
Required Skills and Qualifications:
  • Fluency in English and French is mandatory
  • Excellent English communication skills, including the ability to understand diverse accents
  • Experience with Microsoft Office and CRM systems, with Active Campaign being preferred
  • General computer proficiency is required
  • Familiarity with customer service platforms and communication tools such as Front and MyContact Center
  • Self-motivated, outgoing, resourceful, and coachable individual
  • Strong time-management skills and organizational efficiency
  • Ability to work independently with a reliable internet connection

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