Technical Support Specialist
2 days ago
About the Role:
We are seeking a skilled technical support specialist to provide first-level assistance in our contact center. You will help customers troubleshoot and resolve technical issues across various platforms, ensuring they receive timely and effective solutions.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat.
- Analyze and troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions and product configurations.
- Elevate unresolved issues to higher-level support teams.
- Maintain accurate records of interactions and solutions in our ticketing system.
- Stay up-to-date with products, services, and system updates to provide informed support.
- High school diploma or equivalent required.
- 1-2 years of experience in technical support or IT helpdesk roles within a contact center environment.
- Strong knowledge of operating systems, browsers, and common software applications.
- Excellent communication and interpersonal skills for effective customer engagement.
- Fluent English and Spanish language proficiency.
This is a full-time position that operates in a professional office setting. While performing job duties, employees will be largely sedentary and may need to sit or stand for extended periods while using computers and telephone headsets.
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