
Operations Lead
2 days ago
A challenging role has emerged in our dynamic team.
Job responsibilities
- Oversee the return-to-shopper process ensuring compliance with SOPs and KPIs.
- Collaborate with claims teams to minimize past due items and optimize returns.
- Work closely with SOC Ops, Middle Mile, and Fleet Management for timely parcel dispatch.
- Develop and implement process strategies and tactical execution.
- Evaluate team performance and provide necessary trainings for growth.
Requirements
Key Qualifications- Bachelor's degree in Industrial/Management Engineering or related field.
- At least 2-5 years of relevant experience in warehousing, e-commerce, logistics.
- Attention to detail and data management skills.
- Strong knowledge of RTS and claims processes.
- Familiarity with process improvement tools.
- Proficiency in MS Office and Google Applications.
- Excellent interpersonal and communication skills.
- Willigness to work in Cabuyao.
Note: This role requires a strong understanding of logistics operations and a passion for process improvement.
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