Customer Service Professional

Customer Service Representative","

Overview of the Role:

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MCI is a leading business process outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are committed to excellence and focus on innovation, making us a trusted partner in the industry.

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We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment.

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• Provide accurate information regarding products and services to customers.
• Respond to customer inquiries and resolve complaints with professionalism and empathy.
• Document all customer interactions in the CRM system.
• Follow communication scripts and standard operating procedures.
• Meet or exceed performance metrics including call quality and handle time.
• Collaborate with team members and supervisors to improve service delivery.

","Qualifications and Skills:","

Requirements:

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• Must be 18 years or older.
• High school diploma or equivalent required.
• Fluent in English and Spanish (spoken and written).
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Basic computer literacy and typing skills.
• Previous customer service or call center experience preferred.

","Benefits:","

Compensation and Benefits Package:

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Our compensation and benefits packages are designed to be competitive and grow with you over time. Starting compensation is based on experience, and we offer various benefits and incentives to support and reward our team members.

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• Health insurance coverage for you and your dependents.
• Dental coverage.
• Free meal during training.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off-site events.
• Sharpen your social skills while meeting new people and making friends.
• Plus, more in-office rewards, raffles, recognition gifts, and treats.

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MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

","Physical Requirements:","

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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Subject to the program and location of the position, all MCI locations require authorization to work in the country where the job is based.

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Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

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Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

","Equal Opportunity Employer:","

At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.

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All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

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MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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MCI will not tolerate discrimination or harassment based on any of these characteristics.

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ABOUT US:

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MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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Our purpose is to provide top-notch services that consistently exceed client expectations.

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