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Live Chat Customer Service Position

2 weeks ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱40,000
Customer Support Representative

This role is ideal for individuals who excel at interacting with customers through live chat and possess strong problem-solving skills. As a customer support representative, you will play a vital part in ensuring our customers receive timely and professional assistance.

Responsibilities include:

  • Responding to customer inquiries and resolving their issues in a timely and professional manner.
  • Providing accurate and helpful information about products and services.
  • Assisting customers with placing orders, processing returns, and tracking shipments.
  • Troubleshooting technical issues and providing step-by-step instructions to resolve them.
  • Elevating complex or unresolved issues to senior support staff or supervisors.
Key Qualifications:
  • At least 2 years of experience in live chat customer support, preferably in a BPO or remote setting.
  • Proficient in written and spoken English.
  • Experience using help desk software and other remote support tools.
  • Familiarity with different CRM tools.
  • Ability to work from home and have a reliable computer setup.

As a valued member of our team, you will enjoy fully remote work opportunities, the chance to work on various projects, and access to an exceptional assistant support team.

To succeed in this role, you must be proactive, service-oriented, and able to maintain a calm demeanor even in stressful situations. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, we encourage you to apply.