High Performing Customer Experience Lead

1 week ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱380,000 - ₱420,000

We are seeking a seasoned Client Success Manager to lead our team of virtual assistants and drive client satisfaction.

About the Role

This is a pivotal position that requires exceptional leadership skills, emotional intelligence, and a passion for delivering top-notch customer experiences.

Main Responsibilities:
  • Lead direct video interactions with international clients, fostering strong relationships and resolving issues efficiently.
  • Coach and develop a high-performing team of virtual assistants, providing guidance on best practices and performance metrics.
  • Collaborate with cross-functional teams to identify areas for improvement and implement data-driven solutions.
  • Beyond standard support, you will handle escalated matters with a solutions-first approach, ensuring client success and loyalty.
The Impact You'll Make:
  • You will be responsible for building lasting partnerships with clients across global markets, leveraging your expertise in virtual team management and performance optimization.
  • Achieve outstanding results through proactive communication, adaptability, and an unwavering commitment to excellence.
Requirements:
  • Possess 1-2 years of leadership experience in BPO/customer service environment.
  • Proven track record in team development and coaching, with a focus on metrics-driven performance enhancement.
  • Strong English communication skills (written and verbal), with the ability to thrive in fast-paced environments.

We're looking for someone who has exceptional problem-solving abilities, advanced organizational skills, and a talent for building lasting relationships. If you're passionate about delivering world-class customer experiences and leading high-performing teams, we'd love to hear from you

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