Telecommunications Expert
2 months ago
Job Title: Telecommunications Expert
Job Summary:
We are seeking a highly skilled Telecommunications Expert to join our team at Neksjob. As a key member of our technical support team, you will be responsible for providing expert-level technical support and troubleshooting assistance for telecommunications services, including voice, data, and internet services.
Key Responsibilities:
- Provide technical support and troubleshooting assistance for telecommunications services, including voice, data, and internet services.
- Assist in the installation and configuration of telecommunication equipment, such as routers, switches, and modems, both onsite and remotely.
- Collaborate with engineering teams to ensure proper network configurations and optimize service performance.
- Conduct diagnostics and analyze issues related to network connectivity, service interruptions, and equipment malfunctions.
- Respond to customer inquiries and service requests promptly and professionally, ensuring timely resolution of technical issues.
- Create and maintain detailed documentation of service incidents, troubleshooting steps, and resolutions in the company's ticketing system.
- Work with vendors and third-party service providers to escalate and resolve complex technical issues.
- Provide training and support to customers on the use of telecommunication products and services.
- Stay current with industry trends, emerging technologies, and best practices in telecommunications.
- Participate in ongoing training and professional development to enhance technical knowledge and skills.
Qualifications:
- Proven experience in telecommunications support, technical support, or a related field.
- Strong understanding of telecommunications technologies, including VoIP, broadband, and networking principles.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills, both verbal and written, with a focus on customer service.
- Availability to work flexible hours, including evenings and weekends as needed.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement.
- Employee discounts on telecommunications services and products.
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