Customer Service Representative
1 month ago
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Neksjob. As a key member of our Telco Account team, you will be responsible for providing top-notch support to customers, resolving their inquiries and issues, and ensuring a high level of satisfaction with our telecommunications services.
About the RoleThis role involves working closely with customers to understand their needs and provide tailored solutions. You will be required to have excellent communication skills, a strong background in customer service, and a solid understanding of telecommunications products and services.
The ideal candidate will possess a strong work ethic, be willing to learn, and adapt to changing circumstances. We offer a dynamic and supportive work environment that encourages growth and development.
Key Responsibilities- Provide exceptional customer service via phone, email, or in-person interactions
- Resolve customer complaints and concerns in a timely and professional manner
- Stay up-to-date with company policies, procedures, and product offerings
You will also be expected to maintain accurate records, meet performance targets, and contribute to a positive and productive team environment.
Qualifications and RequirementsTo be successful in this role, you will need to possess:
- A high school diploma or equivalent
- Good communication and interpersonal skills
- The ability to work in a fast-paced environment and meet deadlines
While prior experience in customer service or a related field is beneficial, it is not mandatory. We are willing to train the right candidate and provide opportunities for growth and development.
Salary and BenefitsThe salary for this position is estimated to be around $40,000 per year, based on industry standards and the requirements of the role. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional development.
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Customer Service Representative
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