Administrative Support Specialist

3 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time A$70,000 - A$95,000
Customer Service Administrator Role

This role offers a unique opportunity to provide exceptional customer service and administrative support in a fast-paced environment.

Key Responsibilities:
  • Provide day-to-day administrative assistance to Care Coordinators, ensuring seamless communication with clients and external stakeholders.
  • Assist in scheduling and coordinating services for clients, prioritizing tasks to meet deadlines and achieve goals.
  • Maintain accurate and up-to-date client records and documentation, adhering to industry standards and regulations.
  • Escalate clinical or case management issues to relevant Care Coordinators, providing timely solutions to complex problems.
  • Support reporting and compliance with aged care and disability service standards, ensuring transparency and accountability.
  • Liaise with clients, families, service providers, and external stakeholders in a professional and courteous manner.
Requirements:
  • Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Experience working with Australian clients, understanding their needs and preferences.
  • Excellent written and verbal English communication skills, enabling effective collaboration and stakeholder engagement.
  • Strong organisational and time-management skills, with the ability to manage competing priorities and meet deadlines.
  • Proficient in Microsoft Office and client management systems, leveraging technology to enhance productivity and efficiency.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism, maintaining trust and respect with clients and colleagues alike.
  • Knowledge of aged care/disability sector regulations, funding (e.g., NDIS, Home Care Packages), and terminology is highly regarded, demonstrating expertise and commitment to the field.
  • Ability to work both independently and as part of a team, fostering a collaborative and supportive work environment.

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