Service Quality Assurance Expert
1 day ago
We are seeking a highly skilled Service Quality Assurance Expert to join our team. The successful candidate will be responsible for monitoring real-time ACD agent work reports, identifying potential service level risks, and implementing strategies to improve our services.
This role demands a professional with expertise in monitoring systems, intraday scheduling, and a sound understanding of contact center operations.
Main Responsibilities:- Service Level Risk Identification: Identify potential service level risks by monitoring real-time ACD agent work reports.
- Process Improvement: Implement strategies to improve our services and increase customer satisfaction.
- Quality Control: Ensure that our services meet our quality standards.
- 2 to 3 years of experience in service quality assurance or a related field.
- Strong knowledge of contact center operations and best practices.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and communication skills.
-
Quality Assurance Expert UK Mid Shift
4 days ago
Taguig, National Capital Region, Philippines Colcap Servicing Pty Ltd Full timeWe are seeking a Quality Assurance Expert to join our dynamic team in the UK. As a key member of our underwriting department, you will be responsible for reviewing mortgage applications for accuracy and compliance from start to finish.Your duties will include assessing documentation, financial histories, and property valuations thoroughly, ensuring that...
-
Quality Assurance Analyst
6 days ago
Taguig, National Capital Region, Philippines M Commerce Corporation Full timeJob OverviewM Commerce Corporation is seeking a highly skilled Quality Assurance Specialist to join our team in Taguig. As a Quality Assurance Specialist, you will be responsible for monitoring live TikTok hosting sessions, evaluating host performance, and providing constructive feedback for continuous improvement.About the RoleThis is an excellent...
-
Quality Assurance Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeResponsibilities:Carry out quality assurance oversight activities defined in the Client Managed Care National Best Practices and Quality Assurance StandardsConduct regular and systematic review of Managed Care internal and external claim files with focus towards validation of consistent evaluation of evidence-based medicine, comprehensive assessments,...
-
Service Quality Expert
1 day ago
Taguig, National Capital Region, Philippines Omoda & Jaecoo Philippines Full timeService Quality ExpertOmoda & Jaecoo Philippines is seeking a highly skilled Service Quality Expert to join our team.The successful candidate will be responsible for ensuring exceptional service quality across all technical support channels. ResponsibilitiesDevelops and implements effective service quality improvement initiatives.Collaborates with...
-
Quality Assurance Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeResponsibilities:Carry out quality assurance oversight activities defined in the Client Managed Care National Best Practices and Quality Assurance StandardsConduct regular and systematic review of Managed Care internal and external claim files with focus towards validation of consistent evaluation of evidence-based medicine, comprehensive assessments,...
-
Quality Assurance Expert
4 days ago
Taguig, National Capital Region, Philippines HawodTech Solutions Full timeJob TitleSr. QA Engineer - HawodTech SolutionsJob DescriptionAs a Senior QA Engineer at HawodTech Solutions, you will play a critical role in ensuring the quality of our software applications. Your primary responsibilities will include designing and executing manual and automated tests, developing and maintaining test automation scripts, collaborating with...
-
Quality Assurance Specialist
17 hours ago
Taguig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full timeWe are seeking a skilled Quality Assurance Specialist to join our team at ADDFORCE Human Resources Solutions. The ideal candidate will have at least 1 year of experience in quality assurance, preferably in the BPO industry.Key Responsibilities:Providing quality assurance services to clients and ensuring compliance with standards and regulations.Conducting...
-
Test Automation and Quality Assurance Expert
16 hours ago
Taguig, National Capital Region, Philippines Anytime Mailbox Full time**Our Team:**Software Quality Assurance EngineerWe are a dynamic and growing team at Anytime Mailbox, and we are seeking an experienced Software Quality Assurance Engineer to join us. As a key member of our quality assurance team, you will play a critical role in ensuring the quality and reliability of our software products.The ideal candidate will have a...
-
Taguig, National Capital Region, Philippines GCash Full timeJob DescriptionGCash is seeking a highly skilled and experienced professional to fill the role of Audit QA Lead. As a key member of our team, you will be responsible for ensuring the quality of our audit work, identifying areas for improvement, and providing guidance to colleagues.Key Responsibilities:Quality Assurance: Assist the Audit QA Head in planning...
-
Senior Quality Assurance Manager
6 days ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeThe Neksjob Corporation is seeking a highly skilled Senior Quality Assurance Manager to oversee the quality of inbound and outbound customer interactions.The ideal candidate will have advanced knowledge and experience in quality assurance, with a strong understanding of customer service standards.Key Responsibilities:Monitor and evaluate the quality of...
-
Quality Assurance Director
6 days ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeWe are looking for a talented Quality Assurance Director to join our team at Neksjob Corporation.This role involves leading quality assurance projects, guiding team members, and contributing to the development of policies, processes, and standards.Responsibilities:Lead and participate in the development of new quality assurance projects and initiatives.Share...
-
Assistant Quality Assurance Manager
4 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeJob Title: Assistant Quality Assurance ManagerLocation: AuraWork Setup: OnsiteShift: Shifting ScheduleStart Date: ASAPJob Description:The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality...
-
Assistant Quality Assurance Manager
3 weeks ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeLocation: AuraWork Setup: Onsite (Shifting Schedule)Start Date: ASAPJob Description:The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality issues,...
-
Assistant Quality Assurance Manager
3 weeks ago
Taguig, National Capital Region, Philippines Neksjob Full timeLocation: AuraWork Setup: OnsiteShift: Shifting ScheduleStart Date: ASAPJob Description:The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality...
-
Quality Assurance Professional
1 day ago
Taguig, National Capital Region, Philippines Axos Business Center Full time**Our Team**We are a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. As a Technical Test Specialist at Axos Business Center, you will be responsible for ensuring the quality of our financial services products.**Key Responsibilities:**Execute...
-
Assistant Quality Assurance Manager
4 weeks ago
Taguig, National Capital Region, Philippines NeksJob Full timeWork Setup: OnsiteShift: Shifting ScheduleStart Date: ASAPJob Description:The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality issues, tracking...
-
Quality Assurance Manager Lead
6 days ago
Taguig, National Capital Region, Philippines Neksjob Full timeJob DescriptionAt Neksjob, we're seeking an exceptional Quality Assurance Manager Lead to join our team. As a key member of our operations department, you'll play a vital role in ensuring the highest standards of quality across all customer interactions.About the RoleWe're looking for a seasoned professional with advanced knowledge and experience in quality...
-
Quality Assurance
5 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeQuality Assurance - Restaurant Order TakingWelsend Global ServicesOn-site - Taguig 1-3 Yrs Exp High/Senior High School Full-timeJob DescriptionDescriptionQuality Assurance (QA) position:Experience in QA (1 year minimum) - For external hiresTechnical Skills:Proficiency in MS OfficeBasic knowledge of SQLSoft Skills:Attention to Detail: Ensuring accuracy in...
-
Technical Quality Control Expert
4 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeWe are seeking a highly skilled Technical Quality Control Expert to join our team at Welsend Global Services.About the RoleIn this role, you will be responsible for ensuring the high quality of our products and services through thorough testing and quality assurance.ResponsibilitiesTesting and Quality Assurance: Conduct thorough testing of software...
-
Quality Assurance Director
6 days ago
Taguig, National Capital Region, Philippines Suyen Corporation Full timeWe are seeking a highly motivated and detail-oriented QA Manager to oversee our quality assurance processes at Suyen Corporation. The ideal candidate will have extensive experience in the cosmetic or pharmaceutical industries and a strong understanding of regulatory requirements.Key Responsibilities:Develop, implement, and maintain quality assurance policies...