Operations Strategic Manager

14 hours ago

Bacoor, Calabarzon, Philippines beBeeWorkforce Full time $90,000 - $120,000
Strategic Workforce Lead

As a Strategic Workforce Lead, you will spearhead the workforce planning team responsible for allocating and managing resources across multiple programs/accounts. This role ensures the right number of resources are assigned at the right time to meet operational demands, factoring in planned and unplanned absenteeism, productivity trends, and forecasted requirements.

  • Lead tracking and support of the allocation of work, auditing and administration of supply and physical capacity across complex operations.
  • Monitor capacity utilization, identify gaps, and recommend adjustments to meet Service Level Agreements (SLAs).
  • Partner with Operations to understand staffing requirements and ensure optimal full-time equivalent (FTE) coverage.
  • Track and record allocation of programs across footprint ensuring end-to-end system coordination.
  • Provide timely responses to supply inquiries and proactively create opportunities for capacity creation.

Workforce Management Expertise: Develop and implement short-term and long-term workforce strategies aligned with business growth and operational efficiency.

Leadership and Development: Build and maintain a high-performance team culture, lead, coach, and develop Supply Planning Specialists/Analysts to deliver accurate, timely workforce plans.

Collaboration and Communication: Coordinate with clients to plan potential new buildouts, act as the primary contact for capacity and resource allocation discussions with account/program leaders, and prepare and present workforce planning reports and recommendations to senior leadership.

Required Skills and Qualifications:
  • Bachelor's degree in Operations Management, Business Administration, or related field (Master's Degree preferred).
  • 8+ years of experience in operations, preferably in technology industry.
  • 5+ years of people management experience, including managing leaders, and a strong desire to develop team members.
  • Adaptable and energized by a fast-paced environment.
Benefits:

Join a dynamic and inclusive workplace that celebrates diversity and fosters innovation. At our company, we value collaboration, creativity, and continuous improvement. We offer competitive compensation packages, comprehensive training, and opportunities for professional growth and development.

Others:

Our team is passionate about making a meaningful impact in the industry. If you share our commitment to excellence, innovation, and teamwork, we encourage you to apply. Together, let's drive success and shape the future of operations management.

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