Global Team Lead
1 day ago
Company Overview
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- BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative solutions in the industry.">
Job Description
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- We are seeking a highly skilled and experienced Global Team Lead to join our team.">
Responsibilities
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- Manage a team of Quality Assurance Specialists to ensure exceptional quality standards are met.">
- Collaborate with internal stakeholders to deliver strategic plans for quality improvement.">
- Act as the point person for escalations and queries around remediation work.">
- Oversee end-to-end management of the Quality Assurance Specialists team.">
Requirements
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- College Graduate with 3 years of experience or more.">
- Strong leadership and communication skills.">
- Ability to analyze data and identify trends.">
- Experience with Quality Assurance principles and practices.">
Benefits
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- Competitive salary and benefits package.">
- Opportunities for professional growth and development.">
- A dynamic and supportive work environment.">
What We Offer
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- A comprehensive compensation package that includes salary, incentives, and other benefits.">
- Opportunities to work with a talented and diverse team.">
- A dynamic and challenging work environment that fosters growth and development.">
About Us
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- BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative solutions in the industry.">
Location
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- MANILA AND CEBU PHILIPPINES.">
Experience:
1. College Graduate
2. With 3 years and up Experience
Candidate Requirements:
- Responsible for managing team of Production Specialist
- Responsible for responding back to the client and internal stakeholders in an efficient and professional manner.
- Handles and resolves customer complaints - identify and escalate priority issues.
- Build and strong personal customer rapport and establish engagement to drive positive customer experience.
- Ensures compliance with all company and departmental policies, procedures and guidelines.
- Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization.
- Identify coaching needs for the team members and providing required support and follow up on a timely basis.
- Data Analysis - Analyzing data short term and long term trends, report generation, graphical representation business analytics report, management reports.
- Data Reporting - Create and Maintain Location customer facing reports & dashboards.
- Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Quarterly & Annual performance reports, PMS and attrition.
- Identify the challenges in meeting CPMs and work on action plan. Effectively communicate with Client/End Users.
- Understands Quality Assurance from Operations perspective.
- Understands vulnerabilities of products and services and works towards ZERO penalties.
- Identify blockages and recommend improvement opportunities, deliver sound, SMART recommendations in relation to continuous improvement.
- Oversee the end to end management of the Quality Assurance Specialists team.
- Ensure quality sampling targets (ISO) are met; systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business strategic plans in relation to quality improvement.
- Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations.
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