Global Customs Operations Specialist

This role involves the execution of customs operations, which include managing and executing activities that must be carried out to comply with international customs laws. This includes the embarkment, disembarkment, entry, exit, movement, deposit or transit of goods across borders and subject to customs control.

The administrative stream is responsible for supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

• Pre-Alert Document Handling: Check pre-alert documents received from the supplier and endorse them to the vendor/broker. Coordinate with Customer Service (CS) or the supplier for any missing documents, making follow-ups and raising issues with the received shipping documents.
• Document Management: Monitor and hand over original documents to the vendor/broker. Check CDT and PRE-SAD received from the vendor/broker. Forward CDT and PRE-SAD to Maersk4PL for approval. Endorse approved CDT to the vendor.
• Shipment Monitoring: Monitor shipments and the lodgment of entry, and oversee DO/GP processing by the vendor/broker. Collate documents for endorsement to Execution (Trucker) for container/cargo release and delivery. Follow up and confirm pre-alert billing from the vendor.
• Export Documentation: Review and check SKU HS Code and PER availability on the On-Time Shipment (OTS) file received from Maersk4PL. Monitor the pull-out and loading of empty containers. Forward the Proforma Invoice (PFI) from Maersk4PL to the vendor/broker for Draft ED creation. Check and confirm the Draft ED provided by the vendor/broker. Monitor the export shipment file in the BOC Portal until Authority to Load (ATL) is received. Forward export documents to CS for uploading to the carrier site. Monitor ETD of export shipments.
• Documentation Creation and Dispatch: Create a packing list from shipping documents received from Maersk4PL. Send complete shipping documents to CS for the destination team. Forward 2nd Leg Invoice and other documents from Maersk4PL to the vendor/broker for CO creation. Check, revise, and forward Draft CO to the destination team for approval. Advise the vendor to proceed with Final CO processing, monitor until received, and forward to the destination for approval before dispatch. Update and send the Status Shipment Report (SSR) daily. Update and send KPI and milestones to Maersk4PL daily. Send weekly duties and taxes report to P&G every Monday. Update and send the MTD KPI report to Maersk4PL every Friday.
• Reporting and Record-Keeping: Collate documents, edit filenames, and convert to PDF for uploading to the P&G SharePoint monthly. Print hard copies of shipping documents for dispatch to P&G. Update and follow up on the post-entry status of shipments with the vendor/broker weekly. Update and monitor the CONDEP file. Provide additional reports and assistance as requested by customers.

• License: Must be a licensed Customs Broker.
• Experience: At least 3 years of experience in handling customs processes.
• Education: Relevant educational background is a plus.
• Proficient in English (written and verbal).
• Knowledgeable in systems such as Modal Tool (advantageous).
• Strong decision-making skills.
• Effective people management and stakeholder handling.
• Knowledgeable in government agency systems.

This role offers an opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded. Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

This customs operations specialist role is ideal for someone who enjoys working with customs processes and wants to be part of a dynamic team. The role requires strong organizational and communication skills, as well as the ability to work independently and make decisions under pressure. If you're looking for a challenging and rewarding career, this could be the perfect fit for you.