Senior Hospitality Manager

3 days ago


Makati City, National Capital Region, Philippines Rosewood Hotel Group Full time

The Senior Hospitality Manager in the Front Office department is responsible for overseeing the overall operation and performance of the department. This includes maintaining the service standards expected by Hotel Management.

An ideal candidate should have senior-level experience in hotel operations, be proficient in hotel software systems, and possess excellent leadership and communication skills. They should be able to handle complex tasks, including internal audits, cashiering, guest relations, and concerns.

The Senior Hospitality Manager will report to the Front Desk Manager and Duty Manager and will be responsible for the efficient allocation and availability of rooms, fostering strong guest relations, managing the proper administration of the department, and overseeing smooth operations during the night shift as a reliever to the Night Manager.

Key Accountabilities:

  • Oversee the day-to-day operations of the Front Office department
  • Ensure compliance with company policies and procedures
  • Familiarize oneself with all safety and emergency procedures of the hotel
  • Drive and contribute to the overall efficiency of the department
  • Handle confidential information with discretion
  • Take on additional tasks as needed


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