Customer Experience Strategist

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱2,000,000
Job Overview

We are seeking a data-driven professional to join our Customer Experience Team. This role plays a key part in improving customer retention by designing smarter user experiences and implementing churn reduction strategies.

Main Responsibilities
  • Identify, monitor, and analyze key customer metrics to drive retention strategies.
  • Collaborate with design and product teams to improve UI/UX and reduce churn.
  • Develop and test solutions to enhance navigational flow and usability.
  • Partner with sales and marketing to align retention initiatives with business goals.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly, even under pressure.
  • Pursue continuous improvement in processes and systems.
Required Skills and Qualifications
  • A solid grasp of SaaS, user journey mapping, and usability principles.
  • Strong understanding of navigation optimization, retention, and referral strategies.
  • At least 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.
What We Offer

The successful candidate will have opportunities for growth and development within the organization.

About the Role

This is an excellent opportunity for someone who is passionate about customer experience and wants to make a meaningful contribution to a dynamic team.

  • Lead Customer Experience Strategist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱783,840 - ₱1,012,160

    Job Summary:Lead Customer Experience StrategistThe ideal candidate will drive business growth by enhancing customer experiences across the Apparel store. This role demands a strong focus on customer feedback, collaboration with cross-functional teams, and leveraging insights to inform business decisions.

  • Customer Experience Strategist

    2 days ago

    Cavite City, Calabarzon, Philippines beBeeCustomerSuccess Full time $90,000 - $120,000

    About the RoleThis is an opportunity to join a fast-growing organization as a Customer Success Manager, where you will be responsible for business development and customer retention through consistent customer contact, quarterly business reviews, and management of a base of customers.The primary goal is to maximize the customer experience, growing the base...

  • Customer Experience Strategist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱1,800,000 - ₱2,500,000

    Job OverviewWe are seeking a professional to lead our customer experience initiatives and drive continuous improvement. This role will focus on developing and implementing strategies that enhance the overall shopping experience for customers, ensuring their needs are met and exceeded.

  • Content Innovator

    2 days ago

    Lipa City, Calabarzon, Philippines beBeeContent Strategist Full time ₱60,000 - ₱75,000

    Unlocking Customer InsightsWe are seeking a seasoned content strategist to craft impactful content and define our communication approach for complex AI and customer experience concepts among diverse B2B audiences.The mission is crucial: We assist global organizations in refining unstructured customer feedback data with AI, enabling companies to understand...

  • Dynamic Customer Experience Strategist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱5,300,000 - ₱7,900,000

    About the RoleWe are seeking an experienced customer experience professional to lead our team and drive excellence in customer satisfaction. As a Customer Experience Lead, you will be responsible for prioritizing customer feedback, managing team leaders and members, and ensuring that customer experiences meet the highest standards.

  • Sales Expansion Strategist

    2 days ago

    Cavite City, Calabarzon, Philippines beBeeExpansion Full time ₱6,000,000 - ₱9,000,000

    Are you a seasoned sales professional looking to drive growth and expansion in existing customer relationships? We are seeking an experienced Sales Expansion Strategist to join our team.About the RoleThis critical position involves working closely with Regional Sales Directors and Customer Success Teams to develop and implement strategies that maximize...

  • Ecommerce Marketing Strategist

    2 days ago

    Cavite City, Calabarzon, Philippines beBeeMarketing Full time $70,000 - $95,000

    Job Title: Ecommerce Marketing Strategist">Job DescriptionThis role is pivotal in driving the growth of our ecommerce operations and marketing strategies. As an Ecommerce Marketing Strategist, you will be instrumental in enhancing brand identity, optimizing digital presence, and driving significant sales and customer engagement.You will oversee daily Shopify...

  • Business Growth Strategist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeBusiness Full time ₱450,000 - ₱700,000

    Job Title: Business Growth StrategistWe are seeking a skilled Business Growth Strategist to drive revenue expansion and identify new business opportunities.The ideal candidate will be responsible for developing and maintaining relationships with key stakeholders, designing effective growth strategies, and collaborating with cross-functional teams.Conduct...

  • Client Growth Strategist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeGrowth Full time ₱900,000 - ₱1,200,000

    We are currently seeking a Client Growth StrategistTo succeed in this role, you will play a crucial part in retaining and growing our client base.You will be responsible for building strong relationships with clients, preventing churn, and helping them achieve maximum value from our platform.This is not a 'check-the-box' role. You will be part advisor, part...

  • Marketing Campaign Strategist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeMarketing Full time $1,000 - $1,200

    Marketing Campaign StrategistWe are seeking a highly skilled Marketing Campaign Strategist to develop and execute successful marketing campaigns on various digital platforms.Create engaging content for social media, email, and website platformsDevelop and implement SEO strategies to improve website rankings and drive organic trafficAnalyze campaign...