
Executive Director of Operational Excellence
20 hours ago
The Senior Assistant Vice President is responsible for leading and overseeing the strategic and operational functions of a business unit, ensuring efficiency, profitability, and compliance with industry standards.
This role drives operational excellence, manages large teams and leaders, optimizes processes, and partners with senior executives to deliver on organizational goals.
Key Responsibilities- Strategic Leadership & Execution: Collaborate with executive leadership to define, align, and execute business strategies. Drive change management initiatives to support growth, transformation, or restructuring.
- Operational Management & Performance: Oversee day-to-day operations across multiple functions, regions, or accounts. Ensure delivery of client commitments (SLAs, KPIs).
- Financial Accountability: Develop and manage budgets, forecasts, and cost-optimization strategies. Drive revenue growth opportunities through operational excellence and client partnership.
- Client Management: Act as a senior point of contact for key clients, building trust and long-term relationships. Collaborate with cross-functional leaders (HR, Finance, IT, etc.) to deliver integrated solutions.
- People Leadership & Talent Development: Lead large teams of senior managers, directors, and their organizations. Build a strong leadership pipeline by coaching and mentoring future leaders.
- Innovation & Digital Enablement: Champion process improvement, automation, and digital tools to drive efficiency. Leverage data analytics for decision-making and performance optimization.
- Education: Bachelor's degree in Business, Management, Operations, or related field (Master's preferred). 12-18+ years of progressive experience in operations, including leadership of large teams.
- Requirements: Proven track record of delivering results in a senior leadership capacity. Strong financial acumen with P&L ownership experience. Exceptional stakeholder management, negotiation, and influencing skills.
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