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Driver Community Development Lead

1 week ago

Pasig, National Capital Region, Philippines Grab Full time

In this role, you will have the opportunity to make a significant impact on the lives of millions of users in Southeast Asia.

Job Description

As an Assistant Manager, Driver Operations, you will oversee both acquisition and engagement efforts in South Luzon, supporting the development of Grab's driver-partner community.

Critical Tasks You Will Perform
  1. Driver Acquisition & Onboarding: Identify new acquisition channels and collaborate with central and other regional teams to optimize outreach efforts and learn best practices. Work closely with GDC staff to streamline processes and improve efficiency.
  2. Driver Engagement & Retention: Develop driver incentive programs and engagement campaigns to enhance retention and platform loyalty. Conduct regular field visits to interact with driver-partners and address operational challenges on the ground.
  3. Operational Excellence & Driver Center Support: Monitor key performance metrics, including acquisition targets, engagement levels, and operational KPIs. Work cross-functionally with internal teams (Product, Compliance, Safety, and Public Affairs) to ensure driver operations align with business objectives.
  4. Compliance & Risk Management: Collaborate with Public Affairs and Legal teams to address industry regulations affecting driver operations.