Assistant Manager, Driver Operations

7 days ago


Pasig, National Capital Region, Philippines Grab Full time
Assistant Manager, Driver Operations - Regional COE
  • Full-time

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Regional Operations Center of Excellence focuses on the intricate backend services for driver-partners along with aspects of merchant vendor management.

Get to Know the Role

You will play a crucial role by supporting the acquisition and onboarding of new drivers, by focusing on the back-end processes essential for activating new drivers into our system and ensuring they meet our standards and provide exceptional service to our customers. You will work with different teams to refine the acquisition and onboarding process, maintain accurate records, and provide support to incoming drivers.

It will be an individual contributor role and you'll report directly to the Driver Operations Manager - Regional Center of Excellence.

The role will be based onsite at our Ortigas Grab office with flexible work arrangements.

The Critical Tasks You Will Perform

  • Oversee the entire driver operations process, from application receipt to activation, while enhancing acquisition and onboarding systems for improved efficiency and reliability.
  • Collaborate with other departments and teams across all markets of Grab to improve workflows helping driver acquisition and training.
  • Manage 3rd party vendors' performance and serve as a level 2 escalation in the following areas:
  • Acquisition: Lead generation activities like calling drivers to be acquired.
  • Driver Documentation: Process documents required for driver onboarding, including background checks, regulatory records, and other relevant information.
  • System Setup: Input driver information into our internal systems, ensuring accuracy and completeness. Set up profiles, schedules, and any necessary account details.
  • Compliance Checks: Ensure all drivers meet regulatory and company-specific requirements before activation.
  • Onboarding Support: Coordination of onboarding sessions and training programs for new drivers. Provide ongoing support to drivers throughout the onboarding process.
  • Issue Resolution: Point of contact for new drivers, addressing any questions they may have.
  • Feedback: Collect feedback from new drivers to improve the onboarding process.

What Essential Skills You Will Need

  • Bachelor's degree in Business Administration, Supply Chain Management, or related field.
  • 5+ years of experience in data analytics and process improvement role will be crucial.
  • 3+ years of BPO, customer service, support, training, and quality experience will be an advantage.
  • Proficiency in spreadsheet and database management, with the ability to manage large datasets.

Life at Grab

We care about your well-being at Grab; here are some of the global benefits we offer:

  • We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • With GrabFlex, create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

#J-18808-Ljbffr

  • Pasig, National Capital Region, Philippines Grab Full time

    Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward...


  • Pasig, National Capital Region, Philippines Sovereign's Capital Full time

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • Operations Manager

    7 days ago


    Pasig, National Capital Region, Philippines Grab Full time

    About UsAssistant Manager, Driver Operations - Regional COEWe are Southeast Asia's leading superapp, Grab. Our mission is to drive the region forward by economically empowering everyone with heart, hunger, honour, and humility.Our Regional Operations Center of Excellence focuses on backend services for driver-partners and merchant vendor management.Your...


  • Pasig, National Capital Region, Philippines Grab Full time

    About the JobGrab is a leading superapp in Southeast Asia, committed to driving economic growth and empowerment across the region.The Regional Operations Center of Excellence plays a critical role in delivering exceptional experiences for our driver-partners and merchants.Your Responsibilities:Enhance the driver onboarding process to ensure seamless...


  • Pasig, National Capital Region, Philippines Grab Full time

    In this role, you will have the opportunity to make a significant impact on the lives of millions of users in Southeast Asia.Job DescriptionAs an Assistant Manager, Driver Operations, you will oversee both acquisition and engagement efforts in South Luzon, supporting the development of Grab's driver-partner community.Critical Tasks You Will PerformDriver...


  • Pasig, National Capital Region, Philippines Grab Full time

    Grab is a leading technology company in Southeast Asia, revolutionizing the way people move around and access essential services.About the RoleWe are seeking an experienced Assistant Manager, Driver Operations to join our team in South Luzon. As a key member of our Driver Operations team, you will be responsible for driving the growth, engagement, and...


  • Pasig, National Capital Region, Philippines Grab Full time

    Drive Growth with UsWe are seeking a talented Regional Driver Operations Lead to join our team in the Philippines.In this role, you will lead the development and implementation of strategies to enhance driver onboarding and retention, while collaborating with cross-functional teams to identify opportunities for process improvements and cost savings.Your Key...


  • Pasig, National Capital Region, Philippines Grab Full time

    We are looking for an exceptional individual who can drive results and deliver exceptional outcomes in a fast-paced environment.About the RoleThe Assistant Manager, Driver Operations role requires a high level of expertise in transportation operations, logistics management, and stakeholder engagement. If you have a proven track record of success in these...

  • Stay in Driver

    4 weeks ago


    Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    Safely transporting company staff as well as various products and materials to and from specified locations in a timely manner.Assisting with the loading and offloading of staff luggage, products, and materials.Adjusting travel routes to avoid traffic congestion or road construction.Promptly informing the company of any tickets issued against the company...


  • Pasig, National Capital Region, Philippines Power Integrations Full time

    Gate Driver Development PositionWe are searching for an Electronic Engineer to fill a critical role at Power Integrations.Define precise technical specifications for gate driver designs, accounting for performance and reliability.Optimize circuit designs for gate drivers, selecting components that meet demanding requirements.Develop efficient layouts for...

  • Truck Driver

    4 weeks ago


    Pasig, National Capital Region, Philippines 1D MANPOWER SERVICES INC. Full time

    1. Drive and Deliver: Operate the assigned truck and transport goods from point A to point B, ensuring timely and safe delivery. App-Based Booking: Accept and manage bookings through Lalamove and Transportify apps, ensuring each delivery is completed as per the customer's requirements. Adhere to Schedule: Complete all assigned bookings according to the given...


  • Pasig, National Capital Region, Philippines Grab Full time

    Join Our TeamWe are seeking an experienced Assistant Manager to join our Regional Center of Excellence in the Philippines.As a key member of our team, you will play a vital role in shaping the future of our operations and driving business growth.Your Key Responsibilities:Lead the development and implementation of strategies to enhance driver onboarding and...

  • Deliver Driver

    4 weeks ago


    Pasig, National Capital Region, Philippines Brew Master International Incorporated Full time

    Area of Assignment: Manggahan, PasigMain Responsibility:- Drives the route truck or vehicle assigned to him to assist the Salesman in delivering full products and retrieval of empties within the routing area or nearby areas assigned to himQualifications:- At least High School graduate- Must possess professional driver's license code 2,3/ABCSchedule:8 hour...

  • Stay in Driver

    2 weeks ago


    Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    Safely transporting company staff as well as various products and materials to and from specified locations in a timely manner.Assisting with the loading and offloading of staff luggage, products, and materials.Adjusting travel routes to avoid traffic congestion or road construction.Promptly informing the company of any tickets issued against the company...

  • Driver

    4 weeks ago


    Pasig, National Capital Region, Philippines Traxion Tech Inc. Full time

    Responsible for the safety transport either cargo or passengers from one location to another. They must follow traffic laws and correctly route themselves, ensuring that there is enough gas in the tank at all times for their destination.Essential Duties and Responsibilities:Arrange for vehicle repairs as needed.Safely transporting company staff as well as...

  • Truck Driver

    4 days ago


    Pasig, National Capital Region, Philippines Tarlac MAC Enterprises, Inc. (1st MEGASAVER) Full time

    -High school graduate-With good communication skills-With good time management skills-Excellent driving skills with driver's license restriction (1-3)-Familiarity with the location in proximity with the branch-Willing to work flexible hours-Highly organized, trustworthy, customer-oriented, able to multi-task and can work with minimal supervision-Have basic...


  • Pasig, National Capital Region, Philippines Novacell Telecom Full time

    Job RequirementsNovacell Telecom is seeking an Operations Assistant to join our team.You will be responsible for managing office records, documents, and correspondence, ensuring that all information is up-to-date and easily accessible.You will also be responsible for handling incoming and outgoing communications, including phone calls and emails.This role...


  • Pasig, National Capital Region, Philippines Hyperbrands Corporation Full time

    We are looking for a highly skilled Business Operations Assistant to join our team at Hyperbrands Corporation. The successful candidate will be responsible for supporting the finance and operations teams by providing accurate financial management and operational assistance.Responsibilities will include managing petty cash, performing data extraction from...


  • Pasig, National Capital Region, Philippines CBD Resource Full time

    Job OverviewThe Executive and Administrative Assistant is responsible for providing exceptional support to senior executives and driving operational efficiency.Key FunctionsManage executive calendars, plan meetings, and coordinate travel arrangements.Prepare presentations, reports, and meeting minutes for executives.Handle phone calls, respond to messages,...


  • Pasig, National Capital Region, Philippines NielsenIQ Full time

    NielsenIQ is a world-leading consumer intelligence company, and we are seeking an experienced Executive Manager of Financial Operations to join our team. In this role, you will be responsible for tracking productivity, consolidating data, and reporting against targets.You will work closely with the regional leader to align on productivity status, risks, and...