Knowledge Base Specialist

2 days ago


Taguig, National Capital Region, Philippines beBeeEnablement Full time ₱8,000 - ₱12,000
Job Description

We are seeking a skilled professional to support the development and maintenance of training resources, knowledge base (KB) content, and internal processes.

Main Responsibilities:
  • Create comprehensive Knowledge Bases including SOPs, macros, logic flows, help articles, and bot documentation.
  • Design Notion and internal intake systems for clarity and version control.
  • Develop knowledge checks, short quizzes to test understanding after key product launches or process updates.
  • Establish quality review processes for new content before publishing.
  • Define automation and deflection workflows, such as chat bot responses and auto-resolution content.
  • Produce training materials and internal documentation related to the project.

This is a part-time contract role with a commitment of ~40 hours/week, offering a competitive hourly rate and the opportunity to contribute to an exciting startup.



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