Real Estate Operations Assistant

2 days ago


Antipolo City, Calabarzon, Philippines beBeeCustomer Full time $6,600 - $8,400
Job Overview

This support role is a key contributor to the growth of our real estate operations team.

  • Deliver exceptional technical and administrative support to clients through live chat, email, and phone.
Key Responsibilities
  • Support Clients: Provide timely assistance to agents, brokers, and clients seeking platform help via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assist users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guide users through platform challenges and self-learn tools to stay ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.
Requirements
  • 2+ years of customer support or technical experience.
  • Experience in live chat or tech support environments.
  • Strong written and verbal English—able to write your own professional replies.
  • Comfortable multitasking across chat, email, and task tools.
  • Quick to learn new systems and troubleshoot on your own.


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