Customer Service Professional
6 days ago
We are seeking a highly motivated and customer-focused individual to provide exceptional service and support to our clients.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment.
The successful candidate will be responsible for handling incoming customer inquiries, resolving issues in a timely and professional manner, and providing top-notch customer service.
The role requires strong problem-solving skills, the ability to work independently, and a willingness to learn and adapt to new technologies and processes.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
- High school diploma or equivalent required.
- Previous call center experience preferred.
- Strong command of the English language required.
- Typing speed of 20+ WPM required.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) required.
- Familiarity with Windows operating systems required.
- Skilled in troubleshooting and follow-up required.
- Able to multitask and self-manage effectively required.
- Excellent interpersonal skills required.
Benefits:
- Competitive salary and benefits package.
- Opportunities for growth and promotion.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Employee shuttle services.
- Company retreats and off-site events.
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