Customer Service Professional Required

6 days ago


Sorsogon, Bicol, Philippines beBeeTechnical Full time $5,000 - $5,500
Technical Support Expertise Sought

Deliver Exceptional Customer Experiences

Award-winning customer-centric company seeks an expert in technical support to engage with customers, address their inquiries, and provide solutions with enthusiasm and expertise.

Key Responsibilities:

  • Manage customer interactions via multiple channels including chat, phone, and email.
  • Ensure accurate documentation of customer interactions and resolutions.
  • Provide timely and friendly responses to clients contacting us.
  • Collaborate with the ticket and technical support team to troubleshoot and resolve software-related issues.
  • Evaluate our current customer support system and work with your team to strategically improve the process.
  • Develop and maintain a comprehensive knowledge base for common customer queries and issues.
  • Communicate with customers to gather necessary information and provide updates on their inquiries and issues.
  • Respond promptly to customer inquiries and issues with a high level of professionalism and customer service.

Requirements for Success:

  • 3+ years of experience in a technical support or similar role.
  • High school diploma or equivalent; bachelor's degree preferred.
  • Proficiency in English with excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to multitask and prioritize tasks effectively.
  • Attention to detail and strong organizational skills.

Benefits:

  • The chance to make a difference from day one.
  • The power to make a positive impact in various industries.
  • A competitive salary package.


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