Help Desk Specialist for Electronics Solutions

2 days ago


Pasig, National Capital Region, Philippines Neksjob Full time

Company Overview: Neksjob is a leading provider of innovative technology solutions. Our team is dedicated to delivering exceptional customer experiences through expert technical support.

Job Description:

  • We are seeking a highly skilled Help Desk Specialist to join our Electronics Solutions team. As a key member of our support team, you will be responsible for identifying, investigating, and resolving complex technical issues related to computer software and hardware.
  • Your primary goal will be to provide prompt, professional, and courteous support to our customers via various communication channels, including phone, email, and chat.
  • You will work closely with internal teams, including programming staff, to research and resolve problems efficiently.
  • In addition to troubleshooting, you will also be responsible for guiding customers through diagnostic and troubleshooting processes, which may involve the use of diagnostic tools and software.
  • You will maintain accurate records of customer interactions and ensure that all issues are resolved in a timely manner.

Required Skills and Qualifications:

  • Strong technical knowledge of computer software and hardware
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
  • Experience with diagnostic tools and software

Benefits:

  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement

Others: If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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