Customer Engagement Specialist
1 week ago
At Thinklogic Media Group, we are seeking a highly motivated and skilled Customer Engagement Specialist to join our dynamic team. As a key member of our telemarketing team, you will play a critical role in identifying and qualifying potential leads, building relationships with customers, and driving sales growth through effective communication and negotiation skills.
Key Responsibilities:
• Initiate calls to individuals or businesses who fit our target demographic profile, demonstrating a comprehensive understanding of our products or services and effectively communicating their features and benefits to potential customers.
• Identify and qualify potential leads through effective questioning and conversation, utilizing strong analytical skills to assess customer needs and preferences.
• Build and maintain positive relationships with customers through regular follow-up calls, ensuring a high level of customer satisfaction and loyalty.
• Accurately record and maintain customer information, including contact details, preferences, and feedback in our company database, ensuring compliance with relevant laws and regulations.
• Meet and exceed assigned targets on a regular basis, collaborating with other team members and departments to optimize strategies and achieve organizational goals.
As a Customer Engagement Specialist with Thinklogic Media Group, you will have the opportunity to grow your skills and career in a supportive and dynamic environment. If you are a motivated and results-driven individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.
Key Qualifications:
• With or without BPO/Call center experience.
• Excellent English communication and interpersonal skills.
• Computer literate.
• Good analytical skills.
• Ability to speak clearly and effectively to customers, with strong negotiation and closing skills.
• Great listening skills.
• Ability to maintain composure during stressful situations, handle rejection, and maintain a positive attitude.
Interested applicants may submit their resume for consideration.
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