
Remote Enterprise Sales Operations Lead
6 days ago
This is a remote position, and we're looking for a skilled revenue operations professional to lead our enterprise sales organization.
The successful candidate will report to the Sr. Manager and oversee day-to-day team activity and performance as a hands-on people manager.
Key Responsibilities:- Develop and implement the revenue strategy and vision.
- Oversee day-to-day team activity and performance.
- Ensure the team achieves and exceeds internal KPIs.
- Serve as the point of contact supporting enterprise sales teams and external marketplace vendors with app questions during the sales cycle.
- Define, establish, measure, and report on metrics to analyze internal efficiency, including SLAs and support volumes.
- Work cross-functionally with other teams, including enterprise deal management, marketplace operations, ecosystems, and other groups to support the sales cycle.
- Partner with content managers and business process analysts for the creation and maintenance of process documentation.
- Handle internal escalations in a timely manner and expedite problem resolution.
- Maintain operational reporting and delivery of executive updates.
- Train and onboard new sales specialists.
- Drive ongoing improvement of related processes and systems.
- Minimum 3 years relevant experience in a supervisory/management role.
- BS/BA in business, finance/accounting, economics, or a related discipline.
- Highly proficient with Excel, including creating ad hoc formulas.
- Must have a working knowledge of sales service desk tools.
- Must have quoting/billing/vendor management background in a B2B or B2C setting.
- Strong interpersonal skills and ability to work/influence across organizational boundaries.
- Excellent oral and written communication, interpersonal, and analytical skills.
- Ability to join video chats daily to support stakeholders, peers, management, customers, and partners.
- Experience with Atlassian products.
- Experience with SOX controls or in a controls environment.
- Experience in the enterprise software industry.
- Proficiency in using Salesforce or other similar tools.
We're passionate about helping global field sales teams and external marketplace vendors scale and achieve their goals because their success is our success.
Why Join Us?We believe that the unique contributions of all team members create our success. We offer a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community.
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