Customer Experience Associate
2 weeks ago
At Valeros Business Company, we are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to provide exceptional customer service.
About the RoleWe are looking for a professional who can effectively manage customer inquiries, resolve issues in a timely manner, and maintain a positive attitude in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product information and recommendations to customers
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed performance metrics and productivity standards
To be successful in this role, you will need to possess the following qualifications:
- Bachelor's degree in any field (or equivalent experience)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Proficiency in computer software applications, including CRM systems
In return for your hard work and dedication, we offer a competitive salary package of up to 27,000, which includes benefits such as:
- HMO coverage from day one
- Night differential pay
- Annual appraisal and career development opportunities
We also offer other benefits that will be discussed upon job offer.
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