Customer Experience Associate

1 month ago


Pasay, National Capital Region, Philippines Valeros Business Company Full time

At Valeros Business Company, we are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to provide exceptional customer service.

About the Role

We are looking for a professional who can effectively manage customer inquiries, resolve issues in a timely manner, and maintain a positive attitude in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product information and recommendations to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed performance metrics and productivity standards
Requirements

To be successful in this role, you will need to possess the following qualifications:

  • Bachelor's degree in any field (or equivalent experience)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in computer software applications, including CRM systems
What We Offer

In return for your hard work and dedication, we offer a competitive salary package of up to 27,000, which includes benefits such as:

  • HMO coverage from day one
  • Night differential pay
  • Annual appraisal and career development opportunities

We also offer other benefits that will be discussed upon job offer.



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