Highly Skilled Regional Customer Support Manager

2 days ago


General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,500,000
Job Overview

We are seeking a highly skilled Regional Customer Support Manager to lead our support team and deliver exceptional customer experience across the customer journey.

The successful candidate will be responsible for developing a high-performing support team, creating an inclusive culture, growing the team, training and developing team members, setting goals, managing performance, and motivating improvement.

Key Responsibilities
  • Developing a High-Performing Support Team
  • Creating an Inclusive Culture
  • Growing the Team
  • Training and Developing Team Members
  • Setting Goals and Managing Performance
Delivering Excellent Customer Experience
  • Ensure Excellence in Support Provided Across Channels
  • Create a Seamless Experience with Other Teams
  • Contribute to the Help Centre
  • Become the Ultimate Voice of the Customer
Driving Product Fixes and Improvements
  • Improve Bug Resolution
  • Provide Regular Feedback to the Team
  • Determine Software and Hardware Requirements
  • Adapt Existing Programs to Meet Users' Needs
What's in It for You
  • Flexibility: Work Remotely and Enjoy a Better Work-Life Balance
  • Inspiring Workspaces: Our Offices are Strategically Located and Designed to Fuel Your Best Work
  • Competitive Compensation: Your Talents Deserve to Be Rewarded
  • Professional Growth: Access to Ongoing Training and Development Opportunities
  • A Supportive Community: Join a Diverse and Inclusive Team Dedicated to Your Success


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