Junior Technical Operations Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeSupport Full time ₱1,800,000 - ₱2,300,000

Job Overview:

Technical Support Role

Adaca is seeking a highly motivated and ambitious Junior Technical Support professional to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.

Key Responsibilities:
  • Provide first-level technical support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot complex technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
Requirements:
  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
Benefits:
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
Additional Information:
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.

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