Customer Experience Advocate

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱25,000 - ₱32,000
Job Description

At our organization, we're revolutionizing the way people access medical treatment. We've developed innovative healthcare solutions that cater to diverse needs across various cities.

We collaborate with experienced medical professionals in each country to tailor treatment plans that suit individual requirements.

To support our efforts in Singapore, we're seeking a Customer Service Associate who is empathetic and skilled in active listening and critical thinking.

Responsibilities:

  • Deliver exceptional customer service by promptly addressing customer inquiries, complaints, and feedback via multiple channels.
  • Actively listen to customers' concerns and provide suitable solutions or guidance to efficiently resolve their issues.
  • Assist doctors in resolving technical or customer-related issues that arise during consultations, ensuring a seamless experience for both doctors and customers.
  • Provide comprehensive information regarding products, medicines, treatments, and services to customers, ensuring they are well-informed.
  • Document customer feedback and maintain records of customer information, issues, and resolutions using appropriate tools and systems.
  • Develop an in-depth understanding of our products, services, and processes to provide excellent customer service.
  • Collaborate with cross-functional teams to address customer concerns and enhance the overall customer experience.
Required Skills and Qualifications

Our ideal candidate will have at least one year of experience in a customer service, operations, or healthcare-related role, preferably in a telehealth or healthcare setting.

They should possess proven track records of excellent customer service, operations, and logistics experience.

  • Professional proficiency in written and spoken English to effectively communicate with team members from different countries.
  • Exceptional problem-solving skills to address technical or customer issues that may arise and find efficient resolutions.
  • Strong customer service orientation with the ability to empathize, listen actively, and provide appropriate solutions to customer inquiries, complaints, and feedback.
  • Attention to detail and accuracy in processing customer orders, verifying information, and maintaining records.
  • Proficiency in using customer service tools and systems, such as CRM software, ticketing systems, and knowledge bases.
  • Ability to work in a fast-paced environment, managing multiple patient interactions simultaneously while maintaining a high level of professionalism and efficiency.
Benefits

We offer a dynamic work environment, opportunities for growth and development, and the chance to be part of a revolutionary movement in healthcare.

Our team is comprised of creatives, entrepreneurs, and tech-driven individuals from diverse cultural backgrounds who share a passion for delivering better health to people.

Why Join Us?

Join us on this journey to transform healthcare and make a meaningful impact on people's lives.

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