Remote Technical Assistance Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTroubleshooting Full time ₱50,000 - ₱100,000
About the Position

This is a remote technical support position that requires providing assistance and resolving technical issues for various clients.

  • The ideal candidate will respond to inbound technical requests via phone, chat, or email.
  • They will diagnose and troubleshoot hardware, software, and network problems.
  • The selected individual must be able to guide customers through step-by-step solutions and escalate complex issues when necessary.
  • A key responsibility of this role is documenting all customer interactions accurately in the system.
  • Maintenance of up-to-date knowledge of products, services, and support procedures is also required.
  • This position demands strong proficiency in English, both written and spoken.

A high-speed internet connection, an appropriate quiet work environment, and proficiency in English are essential for success in this role.

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