Deliver Exceptional Service Experience

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomerDriven Full time ₱50,000 - ₱150,000
Job Title: IT Manager

The IT Manager is a senior role responsible for overseeing the delivery of superior services to end-users. They ensure that service delivery and support processes are on track for consistent delivery of high-level client service in an effective and cost-efficient manner.


Key Responsibilities:
  • Monitoring and managing end-user support, site services, and VIP support functions to ensure optimal service delivery.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring established Global systems, procedures, and methodologies are implemented to support outstanding service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

Qualifications and Skills:
  • 7+ years of relevant functional experience in similar roles.
  • 5+ years of experience proficiency in leading both physical and virtual teams in a diverse, large-scale environment.
  • Exceptional customer-facing skills.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery with a good understanding of ITIL principles.
  • Expertise in people management and leadership.
  • Strong organizational skills and an ability to manage and prioritize tasks efficiently.
  • Capacity to train and guide junior team members.
  • Solid resource planning and problem-solving skills.

Seniority Level and Benefits:
  • Mid-Senior level.

Employment Type and Job Function:
  • Full-time.
  • Information Technology.

Industry:
  • Internet Publishing.

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