Learning Platforms Implementation Specialist

Job Title: Learning Platforms Implementation Specialist

About the Role

The Learning Platforms Implementation Specialist is a key member of our team responsible for ensuring the smooth implementation of learning platforms. This role involves working closely with stakeholders to validate platform functionality and ensure alignment with business and compliance requirements.

This position plays a critical role in Agile sprints, creating and executing test cases, tracking defects, and supporting User Acceptance Testing (UAT). The specialist also collaborates closely with stakeholders to address testing needs, ensures data privacy compliance, and supports platform configuration, documentation, and deployment activities.

Additionally, this role requires providing rollout strategies and acting as a subject matter expert (SME) for learning technologies and testing practices.

Responsibilities

• Participate actively in Agile sprints as the designated tester for learning platform implementations.
• Create, execute, and maintain test cases and scripts to validate platform functionality against business requirements.
• Identify, document, and track defects; coordinate with developers and stakeholders for timely resolution.
• Serve as the primary point of contact and representative of the workgroup during platform testing activities.
• Coordinate and lead testing efforts within the workgroup for any new learning technologies or platforms.
• Facilitate UAT sessions with stakeholders to ensure solution alignment with user needs.
• Train or guide workgroup testers to ensure consistency and coverage during testing phases.
• Work closely with compliance, legal, and regional stakeholders to identify country-specific data privacy and cross-border clearance requirements.
• Collaborate with the implementation team to ensure that all global learning solutions comply with local data handling and regulatory needs.
• Maintain documentation of clearance requirements and ensure alignment with platform configurations.
• Support project managers and technology team during the deployment of learning platforms.
• Assist in stakeholder communication, issue escalation, and coordination of testing timelines across countries or regions.
• Participate in platform configuration validation to ensure that functional and compliance requirements are met.
• Provide feedback on the implementation process to support continuous improvement of testing frameworks and platform rollout strategies.
• Document testing outcomes, user issues, and resolutions for knowledge sharing and future reference.
• Stay up to date with trends in learning technologies, testing practices, and regional data compliance requirements.
• Acts as SME to senior stakeholders and/or other team members.

Qualifications

• 2-5+ years relevant work experience.
• Knowledge on Software Development Lifecycle (SDLC) and Agile methodology is an advantage.
• Strong and demonstrated implementation and project management, leadership and execution skills.
• Able to set priorities and discuss experience in adapting to emergent or dynamic requirements.
• Quick learner, customer focused with ability to multi-task and work in a fast-paced changing environment.
• Forward looking with ability to mitigate and overcome any challenging roadblocks. Must have 'can do' attitude.
• Intermediate to advanced working knowledge and experience on MS Suite Applications, especially MS Excel, Word, PowerPoint and SharePoint.
• Excellent critical thinking, problem-solving (root cause analysis, error correction), conceptual, analytical and decision-making skills.
• Good verbal and written communication, interpersonal and presentation skills – able to present and influence across organization levels and functions.
• Good project/time management and organizational skills; strong attention to detail.
• Self-starter, proactive, quick learner, customer-focused with ability to independently manage work and drive multiple deliverables in a fast-paced changing environment.
• High-caliber team player with good judgment, flexibility and productivity; proven ability to establish partnership and teamwork.
• Ability to multi-task with independent leadership skills.
• Strong team-building, planning and project-management skills driven by process improvement.
• Strong understanding and appreciation of internal control environment, reporting, and metrics.
• Ability to work well under pressure and meet tight deadlines or adapt to unexpected changes in an agile environment.

Work Schedule: EMEA shift

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Banking, Financial Services, and Investment Banking

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

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