Help Desk Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000
IT Support Specialist Job Description

This role involves providing technical support to employees and clients, resolving hardware, software, and network-related issues.

  • End-user support: Providing first-level support for various IT-related issues.
  • Ticket management: Logging, tracking, and resolving help desk tickets in a timely manner.
  • System setup & maintenance: Installing, configuring, and maintaining workstations, laptops, and peripheral devices.
  • Troubleshooting: Identifying and resolving issues related to Microsoft 365 applications, internet connectivity, printers, and desktop performance.
  • User training & guidance: Assisting employees with technical questions and providing best practice tips to improve user adoption of IT tools.
  • Escalation & collaboration: Working closely with network engineers, system administrators, and IT managers for complex issue resolution.
Requirements:
  • Minimum 3 years of experience in a technical support or help desk role.
  • Familiarity with Windows/Mac OS, Microsoft 365 applications, hardware setup, networking basics, and troubleshooting.
  • Strong communication skills in English with a professional and patient approach when dealing with end-users.
  • Capable of diagnosing issues quickly and providing effective solutions or escalation when required.
  • Experience using help desk or ticketing platforms (e.g., Zendesk, ServiceNow, JIRA).
  • Ability to manage multiple support requests, prioritize issues, and keep accurate logs.
Benefits:
  • Opportunity to work with international teams in a fast-paced environment.
  • Chance to grow into higher-level IT or system administration roles.
  • Training and certification support for career advancement.
  • Exposure to enterprise-level systems and global IT operations.
About this role:

This is a mid-senior level, full-time position in the information technology department.

Please attach your CV and we'll be in touch for a confidential chat.

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