Customer Service Quality Manager

Job Summary:Our Quality Assurance Staff plays a critical role in ensuring the highest standards of quality and excellence in our customer interactions. As a key member of our QA team, you will observe and document customer behavior, assess interactions and documentation, and conduct audits to evaluate performance.Responsibilities:Monitor customer...

Company Overview:Welcome to Customer Frontline Solutions, Inc., a leading provider of innovative solutions for businesses. Our company is committed to delivering exceptional service and quality products that meet the evolving needs of our clients.Job Description:We are seeking a highly skilled Quality Assurance Staff to join our team. As a member of our QA...

What You'll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help ensure proper information is being given to customers while you analyze spreadsheets to pinpoint any...

As a Service Quality Manager at Pearson, you will play a crucial role in ensuring that our customers receive the highest level of service. Your primary responsibility will be to develop and implement strategies to improve customer satisfaction and retention.About the RoleThis is an exciting opportunity to join a leading education company and make a real...

Job SummaryWe are seeking an experienced and proactive Customer Service Team Leader to manage a team of customer service representatives handling customer, merchant, and rider complaints for our food delivery application. This role ensures the efficient resolution of issues, maintains service quality, and oversees training for merchants on navigating the...

About the job Quality Assurance AssociateWant to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data?Qashier is looking for a Quality Assurance Associate to support our growthWe are a dynamic and fast-growing team excited about commerce, retail, and payments and the opportunity to transform these industries with data and...

Summary:The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.Responsibilities:Responsible for designing new processes for QC functioning to meet client specific requirements;...

Team Leadership & Performance ManagementThe ideal candidate will have strong leadership skills, with experience in managing a team of customer service representatives. He/She will be responsible for monitoring team performance, providing coaching, and implementing strategies to enhance customer satisfaction and service resolution times.Complaint Resolution &...

**Job Overview**We are seeking a highly skilled Customer Service Team Lead to join our team at Canon Business Service Centre (PHL).The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment and have experience in customer service.Main Responsibilities:Answer voice messages, make outbound calls and respond to...

Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service Philippines, Inc. This role involves interacting with customers to provide information and assistance on our client's products and services.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Create and manage...

About the JobWe are looking for a skilled Quality Assurance Associate to support our business objectives.This role will be responsible for ensuring high-quality customer service interactions and compliance processes. The successful candidate will work closely with the CS, Risk, and Compliance teams to maintain quality standards.Key Responsibilities:Evaluate...

Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

DescriptionPersistency ImprovementConduct regular audits and inspections of premium reminder call outs, collections calls, conservation calls, and reinstatement rolls to ensure compliance with regulatory requirements and company policies. Analyze service delivery data to identify trends, opportunities for improvement, and areas of risk. Collaborate with...

Job SummaryThe Quality Assurance Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met.This role involves designing new processes for QC functioning to meet client specific requirements, facilitating migrations to seamlessly set up...

About DME Service SolutionsDME Service Solutions is a global call center business process outsourcing service solutions company. We are passionate about business growth, working to understand customers' needs while collaborating to develop solutions.Our mission is to develop our clients' brand value through positive customer experiences, while also helping...

About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

Key ResponsibilitiesImplement quality control measures to prevent defects and ensure compliance with industry standards.Collaborate with cross-functional teams to identify areas for improvement and develop strategies to enhance quality.Design and execute comprehensive testing protocols to validate product quality.Present findings and recommendations to...

Customer Service Readiness Partner Quality LeadRemitlyNegotiableOn-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionJob DescriptionRemitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are...

Roles and Responsibilities:Set service performance standards and targets for key performance indicators.Develop and implement the Operations service performance improvement plan that is aligned with the objectives.Improve service performance and customer satisfaction while maintaining cost efficiency.Develop contingency plans with the Operations Management...

Likas Yaman Service Corporation is a reputable organization seeking a highly skilled QA / QC Engineer to join their team.This role involves ensuring the quality of products and services, which requires attention to detail, strong analytical skills, and excellent communication abilities.ResponsibilitiesMaintain high standards of quality control throughout all...